Appointments can be made online or by downloading the Hotdoc app @ www.hotdoc.com.au . You may also call reception on Ph 5821 2533 during office hours. If your consultation is for a complex issue or an insurance medical, please tell the receptionist so that a longer appointment time can be arranged. Please note that Emergencies must always be given priority. Our reception staff will attempt to contact you if there are any lengthy waiting times or if your GP has been called away unexpectedly. If you or a family member requires an interpreter, please let us know when you make the appointment, so that this can be arranged. Walk in appointments will be accommodated where available but may not always be possible. Telehealth appointments are available for regular patients of our clinic who have been seen face to face within the last 12 months. Doctors will only provide 3 telehealth appointments in a row, then a face-to-face appointment is required.

You will be contacted should you require   urgent/non-urgent follow up. It is advised that you make a follow up appointment regardless of result outcomes, as a normal result does not necessarily mean that further investigation is not warranted. Result follow up appointments will be bulk billed.

Home visits can be provided at the discretion of the doctor for regular patients of this practice, living within the  Shepparton area, who are unable to attend the practice. Visits are undertaken where it is safe and reasonable to do so and usually take place outside normal clinic hours.

Please be advised you may be billed if you miss more than one appointment. If you are unable to attend, please call practice reception no less than 2 hours prior to your appointment. Late cancellations may also attract fees.

If you require an interpreter please see one of our friendly staff and one will be arranged for you through the Translating and Interpreting Service on 131 450.